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Payment requests/receipts shall be efficiently and promptly attended to and payments/receipts shall be completely and accurately processed.
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Seal holders shall be required to adequately record certain minimum information relating to player and game activity.
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Information security policies and procedures shall be implemented and maintained to ensure the availability, integrity and confidentiality of gaming operations.
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A responsible gaming environment that actively discourages problematic gambling shall be established, enforced and monitored.
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Player balances and game funds shall be sufficiently covered by liquid funds.
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Player accounts shall be managed and accounted for in a secure, safe and efficient environment. The privacy and confidentiality of all player information submitted at any point in time shall be protected from unauthorized disclosure.
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Software shall be developed, implemented and maintained in a manner representative of best practice standards.
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Games shall be independent and fair.
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Minimum game server connectivity requirements shall be met to ensure that players are protected from losses due to connectivity problems.
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Seal holders shall adhere to game characteristics that ensure a fair game for a player.
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eCOGRA Seal holders shall be able to demonstrate that they can recover from a system disaster.
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Both the player and eCOGRA's Seal holders shall be protected from system and hardware malfunctions.
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Preventative and detective controls addressing money laundering and fraud risks shall be documented and implemented according to the relevant points in the Financial Action Task Force (FATF) guidelines.
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The Seal holder will ensure that players are not mislead through advertising or promotional activities, and will ensure that the terms and conditions of their promotions are followed.
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All key individuals and entities involved with members and operators should be credible and not have criminal records.